Showing posts with label domainking. Show all posts
Showing posts with label domainking. Show all posts

Friday, February 17, 2017

DomainKing.Ng Technically Down, Requires Government Issued Photo ID To Complete Transactions

Wondering what happened to domainking.ng?

Well, the domain name registrar and web hosting provider is technically down. The domainking.ng website is opening fine, you can pay for services but you can't register new domain, renew existing domain, nor manage dns records for now. Unexpired domain names are still working fine though.

I paid for domain name registration and renewal since 4th of February and none has been activated till this very moment.  The support team has not been replying tickets either. This is very unusual because their fantastic support is one of the reasons I have been addicted to them since they launched their business in Nigeria. All mails that I sent to their admin and reps have not been replied till this very moment.


website hosting provider in nigeria


Anyway, according to an update on domainking.ng Facebook page, the technical issues were caused by mass abuse of their services and going forward, you will now have to produce a government issued photo id with Name and Address for you to host a website or register a domain name at domainking.ng. For customers that have paid for services, they promise to provide them with service or the refund once they resolve the issues.


Below is the update:

Hi Everyone,

This is to inform all of you that we are facing some technical issues with our system. There has been mass abuse of our services and we are investigating regarding the same.Some people have registered domains with fake names and are abusing the service to cause harm .So we are updating our system to secure the website performance and troubleshooting the abuse issues. In the meantime, we may not be able to reply to your queries and provide support.

We deeply apologize for the inconvenience this has caused to you.

We request you all not to place any new orders till next update as they may not complete well. We will resolve all the pending issues very soon. Also, the clients who had made the payment for the services, there issues will catered very soon and they will be provided with service or the refund in the cases where services have not been delivered.

In case you have made the payment and your order is not activated you are required to produce the receipt and necessary government issued photo id with Name and Address.The same is required for any future purchase.You are requested to raise a ticket and attach the ID proofs,and receipts..

We need your support in this phase of difficulty so that we can overcome this situation.
This process might take some time to be resolved. We will soon update on this. We are really very sorry for the inconvenience this has caused to you.

Best Regards,
DomainKing.NG


Well, I hope they fix this asap.


For now, I am using Namecheap.com. I've been using them even before DomainKing.ng launched in Nigeria.